Philadelphia Inquirer: Excellent newspaper* horrible customer service...
A Philadelphia Inquirer customer review by GetHuman user ~Jeepman7 from November 7th, 2017
Background on ~Jeepman7's case
GetHuman: ~Jeepman7 - can you tell our other Philadelphia Inquirer customers when your case took place?
~Jeepman7: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeepman7 a list of common Philadelphia Inquirer problems)
~Jeepman7: "Account Access" was why I was trying to call.
~Jeepman7's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeepman7: Excellent newspaper* horrible customer service. They can't manage to deliver a physical newspaper anymore, and if you subscribe to the digital edition, they will ***** that up as well. Absolutely not worth the money and*or aggravation!
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
~Jeepman7: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeepman7: I'd give them a five out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
~Jeepman7: For that I would say three out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
~Jeepman7: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeepman7 taken from his Philadelphia Inquirer customer service problem that occurred on November 3rd, 2017.