Philadelphia Inquirer: I can not get the Inquirer delivered to my hous...
A Philadelphia Inquirer customer review by GetHuman user ~douglas lisk from November 4th, 2017
Background on ~douglas lisk's case
GetHuman: ~douglas lisk - can you tell our other Philadelphia Inquirer customers when your case took place?
~douglas lisk: Yup. It was late at night, on October 25th.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows ~douglas lisk a list of common Philadelphia Inquirer problems)
~douglas lisk: "Refund a Charge" was why I was trying to call.
~douglas lisk's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~douglas lisk: I can not get the Inquirer delivered to my house on time. On rain days, the paper is wet and unreadable. The paper is never delivered three days in a row. I received yesterday's copy at *:** PM. It is now Sunday at *:** PM, I have not received the paper. Your service is horrible* every time I call someone commits to ensuring that I will receive a paper and it never happens. I have not had the paper delivered three days in row. It will be delivered for two days, and then not for the next two days. But, you continue to bill me for papers that I never receive. In the rare event that the paper is delivered, it is thrown in my trash, the sewage gutter, or in the bushes. An when I call, you say it is a new carrier and will get better, but it continues to get worse and worse and worse. Why don't you do something, anything?
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
~douglas lisk: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~douglas lisk: I'd give them a five out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
~douglas lisk: For that I would say two out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
~douglas lisk: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~douglas lisk taken from his Philadelphia Inquirer customer service problem that occurred on October 25th, 2017.