Philadelphia Inquirer: We have a split delivery of the Inquirer. Mon...
A Philadelphia Inquirer customer review by GetHuman user GetHuman-433396 from November 22nd, 2017
Background on GetHuman-433396's case
GetHuman: GetHuman-433396 - can you tell our other Philadelphia Inquirer customers when your case took place?
GetHuman-433396: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433396 a list of common Philadelphia Inquirer problems)
GetHuman-433396: "Cancel subscription" was why I was trying to call.
GetHuman-433396's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433396: We have a split delivery of the Inquirer. Mon-Fri in Bucks County and Sat. and Sun. in Phila. We didn't get our paper this past Sat. and when I called, I was told we will definitely get it along with the Sunday paper. We got neither on Sun. When we got home last night, the Monday paper was on our driveway, but no delivery today!!! What is so difficult about getting this straightened out??? This has happened several times. Now I called when I got home and learned there is NO ONE to talk to until TOMORROW! This is not good customer service!!
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
GetHuman-433396: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433396: I'd give them a five out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
GetHuman-433396: For that I would say three out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
GetHuman-433396: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433396 taken from his Philadelphia Inquirer customer service problem that occurred on November 18th, 2017.