Philips.com: All I need is a **** for a CPAP, but they insis...
A Philips.com customer review by GetHuman user ~CPAP user from November 27th, 2017
Background on ~CPAP user's case
GetHuman: ~CPAP user - can you tell our other Philips.com customers when your case took place?
~CPAP user: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Philips.com, and if so, how?
GetHuman: And which of these common Philips.com customer issues best describes the reason you wanted to talk to them?
(Shows ~CPAP user a list of common Philips.com problems)
~CPAP user: "Technical support" was why I was trying to call.
~CPAP user's review of Philips.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Philips.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CPAP user: All I need is a **** for a CPAP, but they insist my machine must be shipped back to Respironics so they can put it on!!!! There is no reason they cannot ship the part to me to pop on or ship it to the local distributor. Very bad customer service.
GetHuman: Let's quantify your experience contacting Philips.com. On a scale of 1 to 5, how easy is it go get help on a Philips.com problem?
~CPAP user: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CPAP user: I'd give them a three out of five on communication.
GetHuman: And what about Philips.com's ability to quickly and effectively address your problem?
~CPAP user: For that I would say two out of five.
GetHuman: And finally- any advice for other Philips.com customers?
~CPAP user: Call them early in the day or late. Don't forget any personal or account information you might need for Philips.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CPAP user taken from his Philips.com customer service problem that occurred on November 20th, 2017.
Philips.com
1.00 of 5 stars | 15 reviews
~CPAP user's Philips.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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