PlayPhone: Had a question about one of their games and the...
A PlayPhone customer review by GetHuman user ~John C. from November 16th, 2017
Background on ~John C. 's case
GetHuman: ~John C. - can you tell our other PlayPhone customers when your case took place?
~John C. : Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to PlayPhone, and if so, how?
GetHuman: And which of these common PlayPhone customer issues best describes the reason you wanted to talk to them?
(Shows ~John C. a list of common PlayPhone problems)
~John C. : "Update account information" was why I was trying to call.
~John C. 's review of PlayPhone customer service
GetHuman: So how would you sum up your experience for GetHuman's PlayPhone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John C. : Had a question about one of their games and the device I was using - contacted them through the support form on their website and a rep responded right away.
GetHuman: Let's quantify your experience contacting PlayPhone. On a scale of 1 to 5, how easy is it go get help on a PlayPhone problem?
~John C. : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John C. : I'd give them a five out of five on communication.
GetHuman: And what about PlayPhone's ability to quickly and effectively address your problem?
~John C. : For that I would say four out of five.
GetHuman: And finally- any advice for other PlayPhone customers?
~John C. : Call them early in the day or late. Don't forget any personal or account information you might need for PlayPhone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John C. taken from his PlayPhone customer service problem that occurred on November 11th, 2017.
PlayPhone
5.00 of 5 stars | 2 reviews
~John C. 's PlayPhone Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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