Playstation America: Product return issue
A Playstation America customer review by GetHuman user GetHuman-tcrook from December 7th, 2017
Background on GetHuman-tcrook's case
GetHuman: GetHuman-tcrook - can you tell our other Playstation America customers when your case took place?
GetHuman-tcrook: Yes I can. It was middle of the night, on December 6th.
GetHuman: Did you reach out to Playstation America, and if so, how?
GetHuman: And which of these common Playstation America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tcrook a list of common Playstation America problems)
GetHuman-tcrook: "Repairs" was why I was trying to call.
GetHuman-tcrook's review of Playstation America customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tcrook: Product return issue
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-tcrook: Misleading product description that resulted in my purchase but did not receive the sale terms listed. Sony will not allow me to return the profuct
GetHuman: Let's quantify your experience contacting Playstation America. On a scale of 1 to 5, how easy is it go get help on a Playstation America problem?
GetHuman-tcrook: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tcrook: I'd give them a two out of five on communication.
GetHuman: And what about Playstation America's ability to quickly and effectively address your problem?
GetHuman-tcrook: For that I would say five out of five.
GetHuman: And finally- any advice for other Playstation America customers?
GetHuman-tcrook: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tcrook taken from his Playstation America customer service problem that occurred on December 6th, 2017.
Playstation America
2.00 of 5 stars | 4 reviews
GetHuman-tcrook's Playstation America Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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