Plentyoffish: Cannot Contact. They debited my account * month...
A Plentyoffish customer review by GetHuman user ~Leigh306 from November 27th, 2017
Background on ~Leigh306's case
GetHuman: ~Leigh306 - can you tell our other Plentyoffish customers when your case took place?
~Leigh306: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Plentyoffish, and if so, how?
GetHuman: And which of these common Plentyoffish customer issues best describes the reason you wanted to talk to them?
(Shows ~Leigh306 a list of common Plentyoffish problems)
~Leigh306: "Hacked account" was why I was trying to contact.
~Leigh306's review of Plentyoffish customer service
GetHuman: So how would you sum up your experience for GetHuman's Plentyoffish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leigh306: Cannot Contact. They debited my account * months AFTER cancelled my subscription. I guess I forgot to removed my debit card info and just trusted that my account was dead. I've not been able to use the site as a member for * months. Then, I noticed the debit in checking account. The number listed beside the debit is not taking calls. The ***-***-**** number is not taking calls, the ***-***-**** is not taking calls. Email to CS has not responded. I want my money back. I did not have this money to spend, and if I did, I did not want to spend it on a dating site at this time. What is up? Are they having money problems and trying to steal money to get it any way they can?
GetHuman: Let's quantify your experience contacting Plentyoffish. On a scale of 1 to 5, how easy is it go get help on a Plentyoffish problem?
~Leigh306: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leigh306: I'd give them a one out of five on communication.
GetHuman: And what about Plentyoffish's ability to quickly and effectively address your problem?
~Leigh306: For that I would say one out of five.
GetHuman: And finally- any advice for other Plentyoffish customers?
~Leigh306: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Plentyoffish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leigh306 taken from his Plentyoffish customer service problem that occurred on November 20th, 2017.