Pogo - EA Games: After spending over * hour to get a simple pass...
A Pogo - EA Games customer review by GetHuman user ~jacksonpsi from November 26th, 2017
Background on ~jacksonpsi's case
GetHuman: ~jacksonpsi - can you tell our other Pogo - EA Games customers when your case took place?
~jacksonpsi: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~jacksonpsi a list of common Pogo - EA Games problems)
~jacksonpsi: "Recover Account" was why I was trying to contact.
~jacksonpsi's review of Pogo - EA Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jacksonpsi: After spending over * hour to get a simple password reset and answering so many security questions you'd think I was trying to hack into the NSA website, I got NO HELP WHATSOEVER and am still locked out of the account I paid for. They need to worry less about security and FAR more about their insanely horrendous "customer service".
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~jacksonpsi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jacksonpsi: I'd give them a one out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~jacksonpsi: For that I would say two out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~jacksonpsi: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jacksonpsi taken from his Pogo - EA Games customer service problem that occurred on November 16th, 2017.