Pogo - EA Games: I was double billed * years in a row. The phon...
A Pogo - EA Games customer review by GetHuman user ~conch1946 from November 22nd, 2017
Background on ~conch1946's case
GetHuman: ~conch1946 - can you tell our other Pogo - EA Games customers when your case took place?
~conch1946: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~conch1946 a list of common Pogo - EA Games problems)
~conch1946: "Change order" was why I was trying to contact.
~conch1946's review of Pogo - EA Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~conch1946: I was double billed * years in a row. The phone * is useless. I did get a response to the online case I filed* however, it directs me to use LIVE CHAT which I cannot access. It gives a down due to maintenance response that is dated APRIL **. Today is MAY **TH. I feel that Pogo has stolen $** from me.
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~conch1946: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~conch1946: I'd give them a four out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~conch1946: For that I would say three out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~conch1946: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~conch1946 taken from his Pogo - EA Games customer service problem that occurred on November 13th, 2017.