Pogo - EA Games: the person that helped me claimed that he had t...

A Pogo - EA Games customer review by GetHuman user GetHuman-102827 from November 23rd, 2017

Background on GetHuman-102827's case

GetHuman: GetHuman-102827 - can you tell our other Pogo - EA Games customers when your case took place?
GetHuman-102827: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
GetHuman-102827: I used a help page I found on the GetHuman Pogo - EA Games customer service contact info page: Contact Pogo - EA Games Customer Service
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-102827 a list of common Pogo - EA Games problems)
GetHuman-102827: "Technical support" was why I was trying to contact.

GetHuman-102827's review of Pogo - EA Games customer service

GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-102827: the person that helped me claimed that he had to go online with me to find out why i was charged **.** on my debit after minutes of talking i let him. I felt something was not right, found out all i had to do was go to my pogo acct to cx the subscription he got angry and hung up on me because i had to go.why did he have to come on line with me? all of the *** numbers gave me the same man on Pogo EA
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
GetHuman-102827: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-102827: I'd give them a two out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
GetHuman-102827: For that I would say one out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
GetHuman-102827: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-102827 taken from his Pogo - EA Games customer service problem that occurred on November 16th, 2017.

Pogo - EA Games

1.42 of 5 stars | 166 reviews

GetHuman-102827's Pogo - EA Games Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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