Potomac Electric & Power: The first call in was lost. However, the secon...
A Potomac Electric & Power customer review by GetHuman user ~Thomas Robertson from November 22nd, 2017
Background on ~Thomas Robertson's case
GetHuman: ~Thomas Robertson - can you tell our other Potomac Electric & Power customers when your case took place?
~Thomas Robertson: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Potomac Electric & Power, and if so, how?
GetHuman: And which of these common Potomac Electric & Power customer issues best describes the reason you wanted to talk to them?
(Shows ~Thomas Robertson a list of common Potomac Electric & Power problems)
~Thomas Robertson: "Change appointment" was why I was trying to call.
~Thomas Robertson's review of Potomac Electric & Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Potomac Electric & Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thomas Robertson: The first call in was lost. However, the second call the next day was answered and service trucks (*) arrived promptly. The problem was said to be a problem in teh line between your Transformer and our meter box. A temporary fix was performed, and we pur on the list for underground evaluation and repair*replacement.
GetHuman: Let's quantify your experience contacting Potomac Electric & Power. On a scale of 1 to 5, how easy is it go get help on a Potomac Electric & Power problem?
~Thomas Robertson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thomas Robertson: I'd give them a five out of five on communication.
GetHuman: And what about Potomac Electric & Power's ability to quickly and effectively address your problem?
~Thomas Robertson: For that I would say four out of five.
GetHuman: And finally- any advice for other Potomac Electric & Power customers?
~Thomas Robertson: Call them early in the day or late. Don't forget any personal or account information you might need for Potomac Electric & Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thomas Robertson taken from his Potomac Electric & Power customer service problem that occurred on November 19th, 2017.