PotteryBarn.com: Still waiting for a giftcard from my exchange X...
A PotteryBarn.com customer review by GetHuman user ~Susanne Buck from November 15th, 2017
Background on ~Susanne Buck's case
GetHuman: ~Susanne Buck - can you tell our other PotteryBarn.com customers when your case took place?
~Susanne Buck: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to PotteryBarn.com, and if so, how?
GetHuman: And which of these common PotteryBarn.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Susanne Buck a list of common PotteryBarn.com problems)
~Susanne Buck: "Returns" was why I was trying to call.
~Susanne Buck's review of PotteryBarn.com customer service
GetHuman: So how would you sum up your experience for GetHuman's PotteryBarn.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susanne Buck: Still waiting for a giftcard from my exchange Xmas gift which I returned.************ replaced order with * *******,it out of stock. I have spoke with women Latisia,Alisa,and Pam. Said I would get a giftcard. It's been ** days.can't believe now bad I was handled.NEVER RECIEVE CARD. wHO DROPPED THE BALL??
GetHuman: Let's quantify your experience contacting PotteryBarn.com. On a scale of 1 to 5, how easy is it go get help on a PotteryBarn.com problem?
~Susanne Buck: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susanne Buck: I'd give them a five out of five on communication.
GetHuman: And what about PotteryBarn.com's ability to quickly and effectively address your problem?
~Susanne Buck: For that I would say one out of five.
GetHuman: And finally- any advice for other PotteryBarn.com customers?
~Susanne Buck: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for PotteryBarn.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susanne Buck taken from his PotteryBarn.com customer service problem that occurred on November 11th, 2017.
PotteryBarn.com
2.00 of 5 stars | 1 reviews
~Susanne Buck's PotteryBarn.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PotteryBarn.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PotteryBarn.com in any way.