Issue with Principal Financial
A Principal Financial customer review by GetHuman user GetHuman-jilljofn from December 5th, 2017
Background on GetHuman-jilljofn's case
GetHuman: GetHuman-jilljofn - can you tell our other Principal Financial customers when your case took place?
GetHuman-jilljofn: Sure. It was afternoon, on November 30th.
GetHuman: Did you reach out to Principal Financial, and if so, how?
GetHuman: And which of these common Principal Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jilljofn a list of common Principal Financial problems)
GetHuman-jilljofn: "Coverage question" was why I was trying to call.
GetHuman-jilljofn's review of Principal Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Principal Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jilljofn: Issue with Principal Financial
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-jilljofn: Long wait time on the phone
GetHuman: Let's quantify your experience contacting Principal Financial. On a scale of 1 to 5, how easy is it go get help on a Principal Financial problem?
GetHuman-jilljofn: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jilljofn: I'd give them a four out of five on communication.
GetHuman: And what about Principal Financial's ability to quickly and effectively address your problem?
GetHuman-jilljofn: For that I would say five out of five.
GetHuman: And finally- any advice for other Principal Financial customers?
GetHuman-jilljofn: Call them early in the day or late. Don't forget any personal or account information you might need for Principal Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jilljofn taken from his Principal Financial customer service problem that occurred on November 30th, 2017.
Principal Financial
5.00 of 5 stars | 5 reviews
GetHuman-jilljofn's Principal Financial Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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