Prometric: I have been trying to get a refund for six week...
A Prometric customer review by GetHuman user GetHuman-219404 from November 20th, 2017
Background on GetHuman-219404's case
GetHuman: GetHuman-219404 - can you tell our other Prometric customers when your case took place?
GetHuman-219404: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-219404 a list of common Prometric problems)
GetHuman-219404: "Schedule Exam" was why I was trying to call.
GetHuman-219404's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-219404: I have been trying to get a refund for six weeks for an exam because no one from Prometric showed up to adminster the exam. Something that should be so simple is really unnecessarily time consuming.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
GetHuman-219404: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-219404: I'd give them a two out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
GetHuman-219404: For that I would say one out of five.
GetHuman: And finally- any advice for other Prometric customers?
GetHuman-219404: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-219404 taken from his Prometric customer service problem that occurred on November 11th, 2017.