Prometric: cant schedule a test on their website because o...

A Prometric customer review by GetHuman user ~CPA BOB from November 18th, 2017

Background on ~CPA BOB's case

GetHuman: ~CPA BOB - can you tell our other Prometric customers when your case took place?
~CPA BOB: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Prometric, and if so, how?
~CPA BOB: I used the 800-775-3926 number I found for on the GetHuman Prometric customer phone number page I was on: Prometric Customer Service Phone Number
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~CPA BOB a list of common Prometric problems)
~CPA BOB: "Reschedule Exam" was why I was trying to call.

~CPA BOB's review of Prometric customer service

GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CPA BOB: cant schedule a test on their website because of a *** error. Cant seem to actually get an actual person to answer the phone. Wait time is hours while your trapped in voice mail ****.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~CPA BOB: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CPA BOB: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~CPA BOB: For that I would say five out of five.
GetHuman: And finally- any advice for other Prometric customers?
~CPA BOB: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CPA BOB taken from his Prometric customer service problem that occurred on November 17th, 2017.

Prometric

2.00 of 5 stars | 76 reviews

~CPA BOB's Prometric Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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