Public Partnerships PPL: Could not get a call back or a answered phone c...
A Public Partnerships PPL customer review by GetHuman user GetHuman-263533 from November 13th, 2017
Background on GetHuman-263533's case
GetHuman: GetHuman-263533 - can you tell our other Public Partnerships PPL customers when your case took place?
GetHuman-263533: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Public Partnerships PPL, and if so, how?
GetHuman: And which of these common Public Partnerships PPL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-263533 a list of common Public Partnerships PPL problems)
GetHuman-263533: "Get financial advice" was why I was trying to call.
GetHuman-263533's review of Public Partnerships PPL customer service
GetHuman: So how would you sum up your experience for GetHuman's Public Partnerships PPL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-263533: Could not get a call back or a answered phone call. After making contact asked for a VERY important document be faxed, was never faxed * days later. About to lose my refinance opportunity because of the inability to get PPL customer service department to follow-up on their responsibilities. *HOLDING UP MY CLOSING!!!!!
GetHuman: Let's quantify your experience contacting Public Partnerships PPL. On a scale of 1 to 5, how easy is it go get help on a Public Partnerships PPL problem?
GetHuman-263533: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-263533: I'd give them a four out of five on communication.
GetHuman: And what about Public Partnerships PPL's ability to quickly and effectively address your problem?
GetHuman-263533: For that I would say one out of five.
GetHuman: And finally- any advice for other Public Partnerships PPL customers?
GetHuman-263533: Call them early in the day or late. Don't forget any personal or account information you might need for Public Partnerships PPL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-263533 taken from his Public Partnerships PPL customer service problem that occurred on November 11th, 2017.
Public Partnerships PPL
1.40 of 5 stars | 2 reviews
GetHuman-263533's Public Partnerships PPL Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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