Publisher's Clearing House: I needed to cancel my order because it wouldn't...
A Publisher's Clearing House customer review by GetHuman user GetHuman-406140 from November 25th, 2017
Background on GetHuman-406140's case
GetHuman: GetHuman-406140 - can you tell our other Publisher's Clearing House customers when your case took place?
GetHuman-406140: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Publisher's Clearing House, and if so, how?
GetHuman: And which of these common Publisher's Clearing House customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-406140 a list of common Publisher's Clearing House problems)
GetHuman-406140: "Refund a Charge" was why I was trying to call.
GetHuman-406140's review of Publisher's Clearing House customer service
GetHuman: So how would you sum up your experience for GetHuman's Publisher's Clearing House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-406140: I needed to cancel my order because it wouldn't arrive before Christmas and Kiara assured me that it would not be a problem because the chosen item hadn't been shipped yet. She said it would be taken off and no bills applied. She was extremely pleasant to talk to and very knowledgeable of her job. Kudos to Kara and many thanks. People like her make ordering online worthwhile.
GetHuman: Let's quantify your experience contacting Publisher's Clearing House. On a scale of 1 to 5, how easy is it go get help on a Publisher's Clearing House problem?
GetHuman-406140: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-406140: I'd give them a four out of five on communication.
GetHuman: And what about Publisher's Clearing House's ability to quickly and effectively address your problem?
GetHuman-406140: For that I would say five out of five.
GetHuman: And finally- any advice for other Publisher's Clearing House customers?
GetHuman-406140: Call them early in the day or late. Don't forget any personal or account information you might need for Publisher's Clearing House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-406140 taken from his Publisher's Clearing House customer service problem that occurred on November 18th, 2017.