Pure Romance: One of your consultants saved my debit card inf...
A Pure Romance customer review by GetHuman user GetHuman44736 from December 7th, 2017
Background on GetHuman44736's case
GetHuman: GetHuman44736 - can you tell our other Pure Romance customers when your case took place?
GetHuman44736: Yup. It was afternoon, on November 30th.
GetHuman: Did you reach out to Pure Romance, and if so, how?
GetHuman: And which of these common Pure Romance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman44736 a list of common Pure Romance problems)
GetHuman44736: "None of those really matches why I wanted to call Pure Romance that day." was why I was trying to call.
GetHuman44736's review of Pure Romance customer service
GetHuman: So how would you sum up your experience for GetHuman's Pure Romance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman44736: One of your consultants saved my debit card info and later charged my card without my permission
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman44736: Trish Rollins consultant in Austin Texas saved my debit info and charged my card later w out my permission
GetHuman: Let's quantify your experience contacting Pure Romance. On a scale of 1 to 5, how easy is it go get help on a Pure Romance problem?
GetHuman44736: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman44736: I'd give them a two out of five on communication.
GetHuman: And what about Pure Romance's ability to quickly and effectively address your problem?
GetHuman44736: For that I would say five out of five.
GetHuman: And finally- any advice for other Pure Romance customers?
GetHuman44736: Call them early in the day or late. Don't forget any personal or account information you might need for Pure Romance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman44736 taken from his Pure Romance customer service problem that occurred on November 30th, 2017.
Pure Romance
3.00 of 5 stars | 1 reviews
GetHuman44736's Pure Romance Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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