Quicken: what service I have been trying for days to con...

A Quicken customer review by GetHuman user ~tom McCloud from November 20th, 2017

Background on ~tom McCloud's case

GetHuman: ~tom McCloud - can you tell our other Quicken customers when your case took place?
~tom McCloud: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Quicken, and if so, how?
~tom McCloud: I used the 888-311-7276 number I found for on the GetHuman Quicken customer phone number page I was on: Quicken Customer Service Phone Number
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~tom McCloud a list of common Quicken problems)
~tom McCloud: "Change order" was why I was trying to call.

~tom McCloud's review of Quicken customer service

GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tom McCloud: what service I have been trying for days to contact a live person, no luck yet My phone number is ***-***-****. If you won't talk with me at least give me an address to write to you
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~tom McCloud: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tom McCloud: I'd give them a one out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~tom McCloud: For that I would say four out of five.
GetHuman: And finally- any advice for other Quicken customers?
~tom McCloud: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tom McCloud taken from his Quicken customer service problem that occurred on November 16th, 2017.

Quicken

2.33 of 5 stars | 103 reviews

~tom McCloud's Quicken Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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