RCN: I waited for ** minutes while also waiting on t...
A RCN customer review by GetHuman user GetHuman-256585 from November 14th, 2017
Background on GetHuman-256585's case
GetHuman: GetHuman-256585 - can you tell our other RCN customers when your case took place?
GetHuman-256585: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to RCN, and if so, how?
GetHuman: And which of these common RCN customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-256585 a list of common RCN problems)
GetHuman-256585: "Tech support" was why I was trying to call.
GetHuman-256585's review of RCN customer service
GetHuman: So how would you sum up your experience for GetHuman's RCN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-256585: I waited for ** minutes while also waiting on the phone on hold for *** minutes. It still said "chat is offline" even though it was during normal business hours. I feel like they are severely understaffed to the point where providing reasonable customer service is impossible
GetHuman: Let's quantify your experience contacting RCN. On a scale of 1 to 5, how easy is it go get help on a RCN problem?
GetHuman-256585: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-256585: I'd give them a two out of five on communication.
GetHuman: And what about RCN's ability to quickly and effectively address your problem?
GetHuman-256585: For that I would say five out of five.
GetHuman: And finally- any advice for other RCN customers?
GetHuman-256585: Call them early in the day or late. Don't forget any personal or account information you might need for RCN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-256585 taken from his RCN customer service problem that occurred on November 11th, 2017.