Rakuten: Mostly annoyed that they were selling items out...
A Rakuten customer review by GetHuman user ~Nolaartist from November 26th, 2017
Background on ~Nolaartist's case
GetHuman: ~Nolaartist - can you tell our other Rakuten customers when your case took place?
~Nolaartist: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~Nolaartist a list of common Rakuten problems)
~Nolaartist: "Complaint" was why I was trying to call.
~Nolaartist's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nolaartist: Mostly annoyed that they were selling items out of stock without stating so up front. Found out with my e-mail receipt item was on backorder for * months yet they charged immediately! Not cool!
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~Nolaartist: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nolaartist: I'd give them a three out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~Nolaartist: For that I would say four out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~Nolaartist: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nolaartist taken from his Rakuten customer service problem that occurred on November 23rd, 2017.