ReachOut Wireless: I don't have control over my minutes with your...
A ReachOut Wireless customer review by GetHuman user ~bebrezzy2you from November 20th, 2017
Background on ~bebrezzy2you's case
GetHuman: ~bebrezzy2you - can you tell our other ReachOut Wireless customers when your case took place?
~bebrezzy2you: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~bebrezzy2you a list of common ReachOut Wireless problems)
~bebrezzy2you: "Complaint" was why I was trying to call.
~bebrezzy2you's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bebrezzy2you: I don't have control over my minutes with your companey, but I do have control buying my unlimeted minutes every month. I go through the same issue every month. I buy minutes on one day and my phone is turned off for at least two days after I buy them. I have a hard time getting thru by phone and the Live Chat Now people are not knowlegable enough to help a *st. grader. All I'm asking for is when I buy minutes I expect them to be posted within a couple of minutes, not two days later with my phone cut complletly OFF.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~bebrezzy2you: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bebrezzy2you: I'd give them a two out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~bebrezzy2you: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~bebrezzy2you: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bebrezzy2you taken from his ReachOut Wireless customer service problem that occurred on November 13th, 2017.