ReachOut Wireless: I waited for over ** minutes and the phone just...
A ReachOut Wireless customer review by GetHuman user ~horrible service from November 24th, 2017
Background on ~horrible service's case
GetHuman: ~horrible service - can you tell our other ReachOut Wireless customers when your case took place?
~horrible service: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~horrible service a list of common ReachOut Wireless problems)
~horrible service: "Change plan" was why I was trying to call.
~horrible service's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~horrible service: I waited for over ** minutes and the phone just hung up, no one ever came on the line. I called back and waited as *** a second time and still no answer on the phone. Horrible customer service
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~horrible service: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~horrible service: I'd give them a four out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~horrible service: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~horrible service: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~horrible service taken from his ReachOut Wireless customer service problem that occurred on November 20th, 2017.