ReachOut Wireless: horrible still need a replacement phone and...
A ReachOut Wireless customer review by GetHuman user ~Clifton Burton from November 21st, 2017
Background on ~Clifton Burton's case
GetHuman: ~Clifton Burton - can you tell our other ReachOut Wireless customers when your case took place?
~Clifton Burton: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Clifton Burton a list of common ReachOut Wireless problems)
~Clifton Burton: "Service problem" was why I was trying to call.
~Clifton Burton's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Clifton Burton: horrible still need a replacement phone and help to get one... i hope you got my voice response? just do not know how to do this.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Clifton Burton: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Clifton Burton: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Clifton Burton: For that I would say two out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Clifton Burton: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Clifton Burton taken from his ReachOut Wireless customer service problem that occurred on November 15th, 2017.