ReachOut Wireless: rep and supervisor were both non-empathic and d...
A ReachOut Wireless customer review by GetHuman user ~smh from November 24th, 2017
Background on ~smh's case
GetHuman: ~smh - can you tell our other ReachOut Wireless customers when your case took place?
~smh: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~smh a list of common ReachOut Wireless problems)
~smh: "Change plan" was why I was trying to call.
~smh's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~smh: rep and supervisor were both non-empathic and didnt do care about my concerns...didnt ask to do a follow up on my issue and told me that i had to wait for a call back on there service to be disconnected on a phone that i have no minutes on...huh wait to be cancelled upon my request...never heard of such a thing...they claimed i used my minutes up then when i told them it wasnt so, they came up with me using data...i never knew reachout wireless offered internet and ive been with them for over * years...i explained to them the recent number changed and maybe that needed to be looked into and the previous owner of the number usage was showing up...but because i receive the phone for free im a liar...plus i notice last year when i paid for minutes they never went for ** days always ** something days...never got a full month service of minutes i paid for that had unlimited mintues...whats up with that...please do not use them as a carrier...they try to scam you to purchase more minutes yo
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~smh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~smh: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~smh: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~smh: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~smh taken from his ReachOut Wireless customer service problem that occurred on November 17th, 2017.