Reader's Digest: This card is a refund for a RD subscription tha...
A Reader's Digest customer review by GetHuman user ~Jacques W. VanVeen from November 21st, 2017
Background on ~Jacques W. VanVeen's case
GetHuman: ~Jacques W. VanVeen - can you tell our other Reader's Digest customers when your case took place?
~Jacques W. VanVeen: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Reader's Digest, and if so, how?
GetHuman: And which of these common Reader's Digest customer issues best describes the reason you wanted to talk to them?
(Shows ~Jacques W. VanVeen a list of common Reader's Digest problems)
~Jacques W. VanVeen: "Cancel Subscription" was why I was trying to call.
~Jacques W. VanVeen's review of Reader's Digest customer service
GetHuman: So how would you sum up your experience for GetHuman's Reader's Digest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jacques W. VanVeen: This card is a refund for a RD subscription that I had for my Mother who died in January. It is certainly not a lot of money, but has become the "principle" now. WHAT is going on here? The young man on the phone told us to call the number on the back of the card...here we go again. I HATE cards like this. I wrote a check for it, what is wrong with writing ME a check? I wonder if our congressman needs to be informed about this...you know, we are not the first people who have struggled with these kind of refund cards. It's a LOUSY way to refund money to a GOOD customer. Help!!!!
GetHuman: Let's quantify your experience contacting Reader's Digest. On a scale of 1 to 5, how easy is it go get help on a Reader's Digest problem?
~Jacques W. VanVeen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jacques W. VanVeen: I'd give them a five out of five on communication.
GetHuman: And what about Reader's Digest's ability to quickly and effectively address your problem?
~Jacques W. VanVeen: For that I would say five out of five.
GetHuman: And finally- any advice for other Reader's Digest customers?
~Jacques W. VanVeen: Call them early in the day or late. Don't forget any personal or account information you might need for Reader's Digest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jacques W. VanVeen taken from his Reader's Digest customer service problem that occurred on November 18th, 2017.