Regions Bank: IMPOSSIBLE to get a human on the phone. Regions...
A Regions Bank customer review by GetHuman user ~gregory from November 24th, 2017
Background on ~gregory's case
GetHuman: ~gregory - can you tell our other Regions Bank customers when your case took place?
~gregory: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Regions Bank, and if so, how?
GetHuman: And which of these common Regions Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~gregory a list of common Regions Bank problems)
~gregory: "Technical Support" was why I was trying to call.
~gregory's review of Regions Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Regions Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gregory: IMPOSSIBLE to get a human on the phone. Regions contacted me to let me know my card was expiring (contrary to my exp date). When I redialed the number they couldn't figure out who called me. When I tried days later to look up the branch number, I realized you can't do that, you must talk to their robo-system about various other things and there's NO WAY that I can find to get connected to a real person. SO FRUSTRATING
GetHuman: Let's quantify your experience contacting Regions Bank. On a scale of 1 to 5, how easy is it go get help on a Regions Bank problem?
~gregory: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gregory: I'd give them a four out of five on communication.
GetHuman: And what about Regions Bank's ability to quickly and effectively address your problem?
~gregory: For that I would say one out of five.
GetHuman: And finally- any advice for other Regions Bank customers?
~gregory: Call them early in the day or late. Don't forget any personal or account information you might need for Regions Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gregory taken from his Regions Bank customer service problem that occurred on November 19th, 2017.