Rent The Runway: It just said they were unaviable but that I cou...
A Rent The Runway customer review by GetHuman user GetHuman-347737 from November 28th, 2017
Background on GetHuman-347737's case
GetHuman: GetHuman-347737 - can you tell our other Rent The Runway customers when your case took place?
GetHuman-347737: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Rent The Runway, and if so, how?
GetHuman: And which of these common Rent The Runway customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-347737 a list of common Rent The Runway problems)
GetHuman-347737: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-347737's review of Rent The Runway customer service
GetHuman: So how would you sum up your experience for GetHuman's Rent The Runway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-347737: It just said they were unaviable but that I could chat with someone online - go online and it says chat is unavailable. This was all to correct an order that they messed up.
GetHuman: Let's quantify your experience contacting Rent The Runway. On a scale of 1 to 5, how easy is it go get help on a Rent The Runway problem?
GetHuman-347737: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-347737: I'd give them a one out of five on communication.
GetHuman: And what about Rent The Runway's ability to quickly and effectively address your problem?
GetHuman-347737: For that I would say three out of five.
GetHuman: And finally- any advice for other Rent The Runway customers?
GetHuman-347737: Call them early in the day or late. Don't forget any personal or account information you might need for Rent The Runway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-347737 taken from his Rent The Runway customer service problem that occurred on November 26th, 2017.
Rent The Runway
1.00 of 5 stars | 6 reviews
GetHuman-347737's Rent The Runway Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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