Restaurant.com: A pizza shop told me my certificate had expired...
A Restaurant.com customer review by GetHuman user ~medpsm from November 21st, 2017
Background on ~medpsm's case
GetHuman: ~medpsm - can you tell our other Restaurant.com customers when your case took place?
~medpsm: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Restaurant.com, and if so, how?
GetHuman: And which of these common Restaurant.com customer issues best describes the reason you wanted to talk to them?
(Shows ~medpsm a list of common Restaurant.com problems)
~medpsm: "Refund request" was why I was trying to call.
~medpsm's review of Restaurant.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Restaurant.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~medpsm: A pizza shop told me my certificate had expired (but it hadn't) so I wanted to swap it out for a different restaurant. Rep was fantastic and is emailing me an ecard so I can select a new restaurant.
GetHuman: Let's quantify your experience contacting Restaurant.com. On a scale of 1 to 5, how easy is it go get help on a Restaurant.com problem?
~medpsm: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~medpsm: I'd give them a three out of five on communication.
GetHuman: And what about Restaurant.com's ability to quickly and effectively address your problem?
~medpsm: For that I would say four out of five.
GetHuman: And finally- any advice for other Restaurant.com customers?
~medpsm: Call them early in the day or late. Don't forget any personal or account information you might need for Restaurant.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~medpsm taken from his Restaurant.com customer service problem that occurred on November 13th, 2017.