Restaurant.com: I had purchased * certificates and forgot about...
A Restaurant.com customer review by GetHuman user ~Long Beach Gal from November 11th, 2017
Background on ~Long Beach Gal's case
GetHuman: ~Long Beach Gal - can you tell our other Restaurant.com customers when your case took place?
~Long Beach Gal: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Restaurant.com, and if so, how?
GetHuman: And which of these common Restaurant.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Long Beach Gal a list of common Restaurant.com problems)
~Long Beach Gal: "Setup service" was why I was trying to call.
~Long Beach Gal's review of Restaurant.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Restaurant.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Long Beach Gal: I had purchased * certificates and forgot about them for two years. When went to redeem I found the restaurant was out of business.*Restaurant .com was very understanding and prompt to give me credit on my account!*I wont forget to use the next certf. purchased!
GetHuman: Let's quantify your experience contacting Restaurant.com. On a scale of 1 to 5, how easy is it go get help on a Restaurant.com problem?
~Long Beach Gal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Long Beach Gal: I'd give them a five out of five on communication.
GetHuman: And what about Restaurant.com's ability to quickly and effectively address your problem?
~Long Beach Gal: For that I would say one out of five.
GetHuman: And finally- any advice for other Restaurant.com customers?
~Long Beach Gal: Call them early in the day or late. Don't forget any personal or account information you might need for Restaurant.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Long Beach Gal taken from his Restaurant.com customer service problem that occurred on November 8th, 2017.