Rheem Heating & Cooling: Advised rep of problem that existed when unit l...
A Rheem Heating & Cooling customer review by GetHuman user GetHuman-288018 from November 15th, 2017
Background on GetHuman-288018's case
GetHuman: GetHuman-288018 - can you tell our other Rheem Heating & Cooling customers when your case took place?
GetHuman-288018: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-288018 a list of common Rheem Heating & Cooling problems)
GetHuman-288018: "Warranty claim" was why I was trying to call.
GetHuman-288018's review of Rheem Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-288018: Advised rep of problem that existed when unit left factory. Not rude, told me steps that needed to be taken to have shot at having labor reimbursed (part covered under warranty).
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
GetHuman-288018: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-288018: I'd give them a two out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
GetHuman-288018: For that I would say three out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
GetHuman-288018: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-288018 taken from his Rheem Heating & Cooling customer service problem that occurred on November 8th, 2017.