Rhode Island E-Z Pass: this is my third attempt and have spent * times...
A Rhode Island E-Z Pass customer review by GetHuman user ~janbottiglieri from November 17th, 2017
Background on ~janbottiglieri's case
GetHuman: ~janbottiglieri - can you tell our other Rhode Island E-Z Pass customers when your case took place?
~janbottiglieri: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Rhode Island E-Z Pass, and if so, how?
GetHuman: And which of these common Rhode Island E-Z Pass customer issues best describes the reason you wanted to talk to them?
(Shows ~janbottiglieri a list of common Rhode Island E-Z Pass problems)
~janbottiglieri: "Cancel booking" was why I was trying to call.
~janbottiglieri's review of Rhode Island E-Z Pass customer service
GetHuman: So how would you sum up your experience for GetHuman's Rhode Island E-Z Pass customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janbottiglieri: this is my third attempt and have spent * times at over ** min previous times trying to get through. I also tried call back and it did't work.
GetHuman: Let's quantify your experience contacting Rhode Island E-Z Pass. On a scale of 1 to 5, how easy is it go get help on a Rhode Island E-Z Pass problem?
~janbottiglieri: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janbottiglieri: I'd give them a one out of five on communication.
GetHuman: And what about Rhode Island E-Z Pass's ability to quickly and effectively address your problem?
~janbottiglieri: For that I would say one out of five.
GetHuman: And finally- any advice for other Rhode Island E-Z Pass customers?
~janbottiglieri: Call them early in the day or late. Don't forget any personal or account information you might need for Rhode Island E-Z Pass to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janbottiglieri taken from his Rhode Island E-Z Pass customer service problem that occurred on November 12th, 2017.
Rhode Island E-Z Pass
1.00 of 5 stars | 5 reviews
~janbottiglieri's Rhode Island E-Z Pass Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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