Rockstar Games: I called and was put in hold for ** minutes. A...
A Rockstar Games customer review by GetHuman user ~Sniffeh from November 28th, 2017
Background on ~Sniffeh's case
GetHuman: ~Sniffeh - can you tell our other Rockstar Games customers when your case took place?
~Sniffeh: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Rockstar Games, and if so, how?
GetHuman: And which of these common Rockstar Games customer issues best describes the reason you wanted to talk to them?
(Shows ~Sniffeh a list of common Rockstar Games problems)
~Sniffeh: "Hacked account" was why I was trying to contact.
~Sniffeh's review of Rockstar Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockstar Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sniffeh: I called and was put in hold for ** minutes. A message finally told me that my call was being routed to an agent and the line was disconnected.
GetHuman: Let's quantify your experience contacting Rockstar Games. On a scale of 1 to 5, how easy is it go get help on a Rockstar Games problem?
~Sniffeh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sniffeh: I'd give them a five out of five on communication.
GetHuman: And what about Rockstar Games's ability to quickly and effectively address your problem?
~Sniffeh: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockstar Games customers?
~Sniffeh: Call them early in the day or late. Don't forget any personal or account information you might need for Rockstar Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sniffeh taken from his Rockstar Games customer service problem that occurred on November 25th, 2017.