Rockstar Games: If you can't reset a password or email address...
A Rockstar Games customer review by GetHuman user ~Major Draco from November 27th, 2017
Background on ~Major Draco's case
GetHuman: ~Major Draco - can you tell our other Rockstar Games customers when your case took place?
~Major Draco: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Rockstar Games, and if so, how?
GetHuman: And which of these common Rockstar Games customer issues best describes the reason you wanted to talk to them?
(Shows ~Major Draco a list of common Rockstar Games problems)
~Major Draco: "Hacked Account" was why I was trying to contact.
~Major Draco's review of Rockstar Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockstar Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Major Draco: If you can't reset a password or email address what good are you? Over a week waiting for help, the guys on the phone just say they cannot do anything.
GetHuman: Let's quantify your experience contacting Rockstar Games. On a scale of 1 to 5, how easy is it go get help on a Rockstar Games problem?
~Major Draco: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Major Draco: I'd give them a one out of five on communication.
GetHuman: And what about Rockstar Games's ability to quickly and effectively address your problem?
~Major Draco: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockstar Games customers?
~Major Draco: Call them early in the day or late. Don't forget any personal or account information you might need for Rockstar Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Major Draco taken from his Rockstar Games customer service problem that occurred on November 18th, 2017.