I had my first Roku for six years and decided I...
A Roku customer review by GetHuman user ~Kay from November 25th, 2017
Background on ~Kay's case
GetHuman: ~Kay - can you tell our other Roku customers when your case took place?
~Kay: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay a list of common Roku problems)
~Kay: "Can't Login" was why I was trying to call.
~Kay's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay: I had my first Roku for six years and decided I wanted one of the new ones so I'd have more choices of things I wanted to watch. That was my first mistake.**I have had ** separate communications involving Roku. First it was LiveChat, then email and filling out online forms, then LiveChat again and so on and so on. **I don't believe a word any of Roku's Customer Representatives have told me. I wish there were a place I could display all the documentation I've saved from my communications with these Roku characters over this matter. **Here's what started it all. When I received the Roku * I had ordered December **, ****, it did not work. I went to Roku's website and engaged in LiveChat with Anitha A. It went on from there, **-**-**** and continues to today, **-**-****, involving LiveChat, emails and filling out online forms. I do not believe there will be any resolution and I'm stuck with this useless piece of ****!**Roku's representatives offered to send me a replacement remote. I did n
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~Kay: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay: I'd give them a one out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~Kay: For that I would say one out of five.
GetHuman: And finally- any advice for other Roku customers?
~Kay: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay taken from his Roku customer service problem that occurred on November 17th, 2017.