Roku: on chat for * hour. rep was also chatting with...
A Roku customer review by GetHuman user ~wishmyrokuwouldwork from November 14th, 2017
Background on ~wishmyrokuwouldwork's case
GetHuman: ~wishmyrokuwouldwork - can you tell our other Roku customers when your case took place?
~wishmyrokuwouldwork: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~wishmyrokuwouldwork a list of common Roku problems)
~wishmyrokuwouldwork: "Where to buy" was why I was trying to call.
~wishmyrokuwouldwork's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wishmyrokuwouldwork: on chat for * hour. rep was also chatting with * other customers at the same time. never resolved my issue. site claims a call back if disconnected. my rep said unplug cable. when i did this we were disconnected, and never received call back. ** minutes of my life trying to resolve this issue with no resolution. they just told me to do things i had already tried several times. i wish they cared about customers as much as $$$
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~wishmyrokuwouldwork: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wishmyrokuwouldwork: I'd give them a two out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~wishmyrokuwouldwork: For that I would say five out of five.
GetHuman: And finally- any advice for other Roku customers?
~wishmyrokuwouldwork: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wishmyrokuwouldwork taken from his Roku customer service problem that occurred on November 8th, 2017.