Rosewill: I was on hold for probably ** seconds. CS rep w...
A Rosewill customer review by GetHuman user ~HD from November 19th, 2017
Background on ~HD's case
GetHuman: ~HD - can you tell our other Rosewill customers when your case took place?
~HD: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Rosewill, and if so, how?
GetHuman: And which of these common Rosewill customer issues best describes the reason you wanted to talk to them?
(Shows ~HD a list of common Rosewill problems)
~HD: "Change order" was why I was trying to call.
~HD's review of Rosewill customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosewill customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HD: I was on hold for probably ** seconds. CS rep was very helpful, answered my question and then looked up additional information to confirm that it was definitely right.
GetHuman: Let's quantify your experience contacting Rosewill. On a scale of 1 to 5, how easy is it go get help on a Rosewill problem?
~HD: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HD: I'd give them a four out of five on communication.
GetHuman: And what about Rosewill's ability to quickly and effectively address your problem?
~HD: For that I would say five out of five.
GetHuman: And finally- any advice for other Rosewill customers?
~HD: Call them early in the day or late. Don't forget any personal or account information you might need for Rosewill to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HD taken from his Rosewill customer service problem that occurred on November 14th, 2017.