Rosewill: Waited too long. Customer Service Rep was not h...

A Rosewill customer review by GetHuman user ~Christie_1701 from November 21st, 2017

Background on ~Christie_1701's case

GetHuman: ~Christie_1701 - can you tell our other Rosewill customers when your case took place?
~Christie_1701: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Rosewill, and if so, how?
~Christie_1701: I used the 800-575-9885 number I found for on the GetHuman Rosewill customer phone number page I was on: Rosewill Customer Service Phone Number
GetHuman: And which of these common Rosewill customer issues best describes the reason you wanted to talk to them?
(Shows ~Christie_1701 a list of common Rosewill problems)
~Christie_1701: "Change order" was why I was trying to call.

~Christie_1701's review of Rosewill customer service

GetHuman: So how would you sum up your experience for GetHuman's Rosewill customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christie_1701: Waited too long. Customer Service Rep was not helpful at all. On hold at this moment for over ** minutes
GetHuman: Let's quantify your experience contacting Rosewill. On a scale of 1 to 5, how easy is it go get help on a Rosewill problem?
~Christie_1701: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christie_1701: I'd give them a four out of five on communication.
GetHuman: And what about Rosewill's ability to quickly and effectively address your problem?
~Christie_1701: For that I would say three out of five.
GetHuman: And finally- any advice for other Rosewill customers?
~Christie_1701: Call them early in the day or late. Don't forget any personal or account information you might need for Rosewill to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christie_1701 taken from his Rosewill customer service problem that occurred on November 13th, 2017.

Rosewill

5.00 of 5 stars | 6 reviews

~Christie_1701's Rosewill Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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