Ross Stores: Horrible large corporations should invest in be...
A Ross Stores customer review by GetHuman user ~please keep confidential from November 27th, 2017
Background on ~please keep confidential's case
GetHuman: ~please keep confidential - can you tell our other Ross Stores customers when your case took place?
~please keep confidential: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Ross Stores, and if so, how?
GetHuman: And which of these common Ross Stores customer issues best describes the reason you wanted to talk to them?
(Shows ~please keep confidential a list of common Ross Stores problems)
~please keep confidential: "Overcharge/Strange charge" was why I was trying to call.
~please keep confidential's review of Ross Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's Ross Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~please keep confidential: Horrible large corporations should invest in better quality system. Perhaps the company would save money and keep customers.
GetHuman: Let's quantify your experience contacting Ross Stores. On a scale of 1 to 5, how easy is it go get help on a Ross Stores problem?
~please keep confidential: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~please keep confidential: I'd give them a one out of five on communication.
GetHuman: And what about Ross Stores's ability to quickly and effectively address your problem?
~please keep confidential: For that I would say two out of five.
GetHuman: And finally- any advice for other Ross Stores customers?
~please keep confidential: Call them early in the day or late. Don't forget any personal or account information you might need for Ross Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~please keep confidential taken from his Ross Stores customer service problem that occurred on November 17th, 2017.