Rue La La: I have a question about items I had mailed for...
A Rue La La customer review by GetHuman user ~Penny from November 15th, 2017
Background on ~Penny's case
GetHuman: ~Penny - can you tell our other Rue La La customers when your case took place?
~Penny: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Rue La La, and if so, how?
GetHuman: And which of these common Rue La La customer issues best describes the reason you wanted to talk to them?
(Shows ~Penny a list of common Rue La La problems)
~Penny: "Track order" was why I was trying to call.
~Penny's review of Rue La La customer service
GetHuman: So how would you sum up your experience for GetHuman's Rue La La customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Penny: I have a question about items I had mailed for return*The person I spoke with was able to track the box*And tell me where it was and when I could expect my credit.
GetHuman: Let's quantify your experience contacting Rue La La. On a scale of 1 to 5, how easy is it go get help on a Rue La La problem?
~Penny: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Penny: I'd give them a three out of five on communication.
GetHuman: And what about Rue La La's ability to quickly and effectively address your problem?
~Penny: For that I would say five out of five.
GetHuman: And finally- any advice for other Rue La La customers?
~Penny: Call them early in the day or late. Don't forget any personal or account information you might need for Rue La La to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Penny taken from his Rue La La customer service problem that occurred on November 9th, 2017.