SMEG: Service times are diabolical. When you initiall...
A SMEG customer review by GetHuman user ~K from November 21st, 2017
Background on ~K 's case
GetHuman: ~K - can you tell our other SMEG customers when your case took place?
~K : Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to SMEG, and if so, how?
GetHuman: And which of these common SMEG customer issues best describes the reason you wanted to talk to them?
(Shows ~K a list of common SMEG problems)
~K : "Track order" was why I was trying to contact.
~K 's review of SMEG customer service
GetHuman: So how would you sum up your experience for GetHuman's SMEG customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~K : Service times are diabolical. When you initially phone up they ask you what's wrong. The first time I said the water wasn't coming in... Which would indicate pump. Engineer came out with no parts had to order. Also said I could carry on to use machine, which obviously it couldn't! I had to wait further ** days for engineer to fit. **It had now gone wrong again, again told them that this time water comes in not pumping it around... So won't you think they would deduce the problem, again engineer came out without part and ordered it, I have today been told that again I have to wait another week to fit! So again another fortnight from phone call to mend .... Well hopefully!! *Won't be buying another based on service time!!!
GetHuman: Let's quantify your experience contacting SMEG. On a scale of 1 to 5, how easy is it go get help on a SMEG problem?
~K : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~K : I'd give them a three out of five on communication.
GetHuman: And what about SMEG's ability to quickly and effectively address your problem?
~K : For that I would say two out of five.
GetHuman: And finally- any advice for other SMEG customers?
~K : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for SMEG to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~K taken from his SMEG customer service problem that occurred on November 15th, 2017.
SMEG
1.00 of 5 stars | 1 reviews
~K 's SMEG Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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