SafeLink Wireless: For those with a phone lost, stolen or broken...
A SafeLink Wireless customer review by GetHuman user GetHuman-270587 from November 19th, 2017
Background on GetHuman-270587's case
GetHuman: GetHuman-270587 - can you tell our other SafeLink Wireless customers when your case took place?
GetHuman-270587: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-270587 a list of common SafeLink Wireless problems)
GetHuman-270587: "Technical Support" was why I was trying to call.
GetHuman-270587's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-270587: For those with a phone lost, stolen or broken...Don't waste your time with this service as it is near impossible to talk to a real person. Even when you get a real person they just hang up on you after telling you that they cannot help you and refer you to their circle of numbers ONCE again and entering your number just to be told "turn it on" by the automated male voice and call back if further issues arise in ** minutes is just ridiculous as it does nothing for YOU if you have above issue. There are better services out there for income eligible phones...go with those instead.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
GetHuman-270587: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-270587: I'd give them a five out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
GetHuman-270587: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
GetHuman-270587: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-270587 taken from his SafeLink Wireless customer service problem that occurred on November 16th, 2017.