SafeLink Wireless: I have no access to a phone at any time. Impos...
A SafeLink Wireless customer review by GetHuman user ~Deborah from November 19th, 2017
Background on ~Deborah's case
GetHuman: ~Deborah - can you tell our other SafeLink Wireless customers when your case took place?
~Deborah: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Deborah a list of common SafeLink Wireless problems)
~Deborah: "Cancel service" was why I was trying to call.
~Deborah's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deborah: I have no access to a phone at any time. Impossible for me to call either SafeLink or TracFone. I have a new SafeLink cell, which had to have a new SIM card for it to work. I have that in, phone on....and can get NO HELP AT ALL. They INSIST that I call, when that is totally impossible! With the first phone number I was able to call Support a few times, used up ** minutes of my Airtime and got NO RESULTS. Most of the time could not make a call! I must do this via email, as I have no way to call. They CAN DO THIS, I am fully aware of that! I am sending a certified letter to the CEO*President of TracFone*SafeLink Wireless. I am not going to play games any longer!**Deborah
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Deborah: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deborah: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Deborah: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Deborah: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deborah taken from his SafeLink Wireless customer service problem that occurred on November 9th, 2017.