SafeLink Wireless: I have one of your phones and am supposed to ge...
A SafeLink Wireless customer review by GetHuman user ~Forrest Little from November 18th, 2017
Background on ~Forrest Little's case
GetHuman: ~Forrest Little - can you tell our other SafeLink Wireless customers when your case took place?
~Forrest Little: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Forrest Little a list of common SafeLink Wireless problems)
~Forrest Little: "Overcharge/Strange charge" was why I was trying to call.
~Forrest Little's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Forrest Little: I have one of your phones and am supposed to get*** free mins a month and for * months now nothing my* ***-***-**** could someone please help me.......
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Forrest Little: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Forrest Little: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Forrest Little: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Forrest Little: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Forrest Little taken from his SafeLink Wireless customer service problem that occurred on November 16th, 2017.