SafeLink Wireless: MY phone is dead, he tried to fix it, I cant he...
A SafeLink Wireless customer review by GetHuman user ~Flo Nolan from November 22nd, 2017
Background on ~Flo Nolan's case
GetHuman: ~Flo Nolan - can you tell our other SafeLink Wireless customers when your case took place?
~Flo Nolan: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Flo Nolan a list of common SafeLink Wireless problems)
~Flo Nolan: "Change plan" was why I was trying to call.
~Flo Nolan's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Flo Nolan: MY phone is dead, he tried to fix it, I cant hear anyone and transmission is so bad. he said he tried and to contact main number I cant use phone and no land line . I sent e mail, with my security code my phone number is*** *** **** help
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Flo Nolan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Flo Nolan: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Flo Nolan: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Flo Nolan: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Flo Nolan taken from his SafeLink Wireless customer service problem that occurred on November 20th, 2017.