SafeLink Wireless: No Response, Been Calling *********** and need...
A SafeLink Wireless customer review by GetHuman user ~Timmy Hooper from November 22nd, 2017
Background on ~Timmy Hooper's case
GetHuman: ~Timmy Hooper - can you tell our other SafeLink Wireless customers when your case took place?
~Timmy Hooper: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Timmy Hooper a list of common SafeLink Wireless problems)
~Timmy Hooper: "Complaint" was why I was trying to call.
~Timmy Hooper's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Timmy Hooper: No Response, Been Calling *********** and need Tech Support, It says one moment while we get an agent, transfers, Music plays then goes completely silent for atleast an hour and I finally hung up. Worse Customer service EVER!
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Timmy Hooper: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Timmy Hooper: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Timmy Hooper: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Timmy Hooper: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Timmy Hooper taken from his SafeLink Wireless customer service problem that occurred on November 16th, 2017.