SafeLink Wireless: They discontinue service by error. we did new a...
A SafeLink Wireless customer review by GetHuman user ~Lucy 63 from November 23rd, 2017
Background on ~Lucy 63's case
GetHuman: ~Lucy 63 - can you tell our other SafeLink Wireless customers when your case took place?
~Lucy 63: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucy 63 a list of common SafeLink Wireless problems)
~Lucy 63: "Lost or Broken Phone" was why I was trying to call.
~Lucy 63's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucy 63: They discontinue service by error. we did new application. Phone took * wks for us to receive , they made another error and send *nd phone leaving us again without sevice .we contact them again and they had left us without service. we continue calling with no success
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Lucy 63: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucy 63: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Lucy 63: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Lucy 63: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucy 63 taken from his SafeLink Wireless customer service problem that occurred on November 19th, 2017.