SafeLink Wireless: Your service Will NOT let me report a lost phon...
A SafeLink Wireless customer review by GetHuman user ~Linda French from November 22nd, 2017
Background on ~Linda French's case
GetHuman: ~Linda French - can you tell our other SafeLink Wireless customers when your case took place?
~Linda French: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda French a list of common SafeLink Wireless problems)
~Linda French: "Complaint" was why I was trying to call.
~Linda French's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda French: Your service Will NOT let me report a lost phone. Ido not need the other services since I no longer have the phone. Why can't I talk to a human, & not a dumb machine? Thank you.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Linda French: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda French: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Linda French: For that I would say four out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Linda French: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda French taken from his SafeLink Wireless customer service problem that occurred on November 12th, 2017.