SafeLink Wireless: after ** minute wait, they said to hold while t...
A SafeLink Wireless customer review by GetHuman user ~Anonymous from November 26th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other SafeLink Wireless customers when your case took place?
~Anonymous: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common SafeLink Wireless problems)
~Anonymous: "Setup service" was why I was trying to call.
~Anonymous's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: after ** minute wait, they said to hold while their system updated. This happened * times and each time took *-* minutes, then I am either hung up on, or put back on hold for ** or more minutes, told to put in all different codes, still did not get my minutes updated, call back and you cannot understand what language they are speaking, if you are lucky to talk to a human, or you just get a recording to wait ** minutes and if problem persists, call back. You don't get a person, but you get the same message. It took * days to get the minutes from my previous phone updated to this phone which was a replacement phone that took * *** months to get. I was treated terribly and I RESENT it!!! Stop hiring from different countries and give numbers that do offer a person to talk to if needed. This type of treatment MUST END if you want to stay in business.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his SafeLink Wireless customer service problem that occurred on November 19th, 2017.