San Antonio Express-News: I want to speak to a person, not a machine. the...
A San Antonio Express-News customer review by GetHuman user ~John Brown from November 20th, 2017
Background on ~John Brown's case
GetHuman: ~John Brown - can you tell our other San Antonio Express-News customers when your case took place?
~John Brown: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to San Antonio Express-News, and if so, how?
GetHuman: And which of these common San Antonio Express-News customer issues best describes the reason you wanted to talk to them?
(Shows ~John Brown a list of common San Antonio Express-News problems)
~John Brown: "Cancel subscription" was why I was trying to call.
~John Brown's review of San Antonio Express-News customer service
GetHuman: So how would you sum up your experience for GetHuman's San Antonio Express-News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Brown: I want to speak to a person, not a machine. they don't know what my problem is and still don't know after this wasted * minutes.
GetHuman: Let's quantify your experience contacting San Antonio Express-News. On a scale of 1 to 5, how easy is it go get help on a San Antonio Express-News problem?
~John Brown: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Brown: I'd give them a three out of five on communication.
GetHuman: And what about San Antonio Express-News's ability to quickly and effectively address your problem?
~John Brown: For that I would say two out of five.
GetHuman: And finally- any advice for other San Antonio Express-News customers?
~John Brown: Call them early in the day or late. Don't forget any personal or account information you might need for San Antonio Express-News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Brown taken from his San Antonio Express-News customer service problem that occurred on November 19th, 2017.